Business Phone Features

ZIP provides an impressive array of features generally only available to large enterprises with sophisticated phone systems. Unlike traditional phone service providers that charge for every option that you add, ZIP includes 25+ productivity enhancing features with every phone on our system.

• call hold: lets you manually place a call on hold so the incoming caller cannot hear your conversation
• call return: lets you access the time and telephone number of the last received call; also lets you place a call back to the calling party
• call transfer: lets you relocate an existing call to another user by using the transfer button and dialing the required location
• call waiting: lets you know when someone else is calling when you are already on a call
• caller ID: lets you see who is calling before answering the phone
• call recording: lets you record a conversation
• do not disturb: lets you direct callers straight to voicemail when you don't want to be disturbed
• three way calling: lets you add a second outgoing call to a call already in progress

• simultaneous ring (a.k.a. call groups): allows multiple phones to ring when a single number is called
• sequential ring (a.k.a. find me, follow me): allows you to define up to 5 numbers that will ring in sequence for a specified number of rings
• call parking: lets you put a call on hold and continue the conversation from any other phone
• call queue: lets you place incoming calls into a queue until the call can be taken
• click-to-call: lets you click a phone number on a web site to initiate a call
• Microsoft® Outlook® integration: allows you click a phone number in your Outlook address book to initiate a call
• music / message on hold: lets you define what music / message to play when callers are on hold

• anytime, anywhere access: lets you receive voicemail via your phone, as an audio file attached to an email or via the web using a browser
• SMS / pager notifications: lets you get notified by SMS or pager that you have a new voicemail message
• voicemail groups: leave the same message for an entire group
• customizable voice prompts: lets you manage your personal greetings via your phone or the web control panel

• check voicemail: lets you check your voicemail using a web browser
• manage personal preferences: lets you manage voicemail greetings, incoming call rules and a number of other features
• administrative controls: lets the administrator add new extensions, manage existing extensions, view reports, update the IVR and a number of other features
• view call log: lets you view a detailed report of all incoming and outgoing calls

• day and night schedule: lets you have different greetings according to the time of day and day of the week
• multiple auto-attendants*: lets you play different greetings based on the number that was dialed
• dial by name directory: lets callers enter the last name of the person that are trying to contact to reach their extension
• virtual departments: lets you set up a call group based on job function

• virtual numbers*: lets you portray a local phone presence by having a local number in another geographic local
• virtual fax*: lets you have a dedicated fax number and receive faxes via email
• softphone support*: lets you make and receive phones calls using a software application that runs on a computer
• operator panel*: lets the operator see current calls, transfer, hold and park calls with the click of a mouse