GO TO MARKET – BUSINESS AND OPERATIONAL ORCHESTRATION
Our turnkey program provides partners with a full range of resources, from training and product marketing materials to a tier-3 technical support centre. The program is designed to enable an expedient means of getting to market much quicker than traditional in-house service development plans. Various levels of partnerships and implementations are available depending on in-house capabilities and level of technical involvement.
ZIPTEL is more than just a UC&C platform with telecom class features and functionality. We provide advanced engineering and a project management team that specializes in complete end-to-end implementation within your environment that includes:
- Strong customer onboarding best practices.
- A disciplined team of tier-3 professional engineers trained and experienced in information technology, voice/data evolution, and infrastructure optimization.
- Best in class consistent SIP and UC technical support.
- In market experienced sales, product management, sales training, go to market and consultation team.
- Efficient Service white label provisioning portal and on-going feature upgrades.
- Our service platform solution is a multi-instance platform which is different from multi-tenant platform-based solutions. A multi-instance platform can reuse existing terminals or integrate with existing infrastructure based on the same vendor technology.
- Extensive lab environments with diagnostic and development tools, allowing for comprehensive re-creation and diagnostics for complex testing and resolutions.
- A development team focused on continuous vendor evaluation and interoperability, with an emphasis on integration into client’s existing environments and adding enhanced features and functionality today and into the future.
- Full branding capabilities (white label).
- Ease of access and navigation.
- Greater control and self-administration.
- Detailed and customized reporting.
- Ease of scalability – full system admin functionality including move, add, change and deletes.
- Ability to delegate admin functions to a single point of contact or to the end user level. Partition full or partial functionality for sub users with master admin and user specific choice.
- Enable/disable security fraud prevention features on a per user level.
- Ease of internal call flow for greater employee experience and inbound call flow for a more professional end-client experience.
- Self-managed full feature set including voicemail, inbound/outbound calling rules, conferencing, customize call areas etc.